Vet visa places the highest priority on protecting the personal data of users in Bangladesh. This policy clearly outlines what information we collect, how it is used, and what rights you have.
When you register with vet visa, we collect your name, email address, mobile number, and date of birth. This information is essential for verifying your identity and securing your account. A national ID or passport may be required for age verification purposes. We only collect data that is genuinely necessary for legal compliance and service operations — no unnecessary personal information is gathered.
When you browse the vet visa platform, your device type, operating system, browser version, and IP address are collected automatically. This technical data is used to maintain platform security and detect suspicious activity. If you access the platform from a mobile device, your device identifier may also be stored. This information is kept strictly for technical purposes and is not directly linked to your personal identity. Our goal is to keep your browsing experience safe and uninterrupted.
BDT transaction records made via bKash, Nagad, Rocket, or bank transfer during deposits and withdrawals are stored on our system. However, full card numbers and bank PINs are never collected or saved on our servers — only the transaction amount, timestamp, method, and status are recorded. This data is retained as a legal obligation for anti-money laundering compliance and financial security purposes. Payment information is not shared with third parties for commercial use.
We collect data on which games you play, which matches you bet on, how long your sessions last, and which sections of the platform you use most. This usage data helps us personalize and improve your experience. It is also used for responsible gaming monitoring to identify patterns of excessive play. All usage data is stored on secure servers and protected against unauthorized access. We never sell this information to advertisers.
Vet visa uses your data only for specific and legitimate purposes. Every use of the data collected is directly tied to operating and improving the service, and is carried out on the basis of your consent. The key purposes are set out below.
Your data is used to keep your account active, process password resets, and send security notifications. This is the primary safeguard against unauthorised access.
Payment data is used to verify BDT deposit and withdrawal requests and to maintain accurate records of all financial transactions. Our goal is to keep every transaction secure and transparent.
When you contact our support team, your account and transaction information is used to resolve your issue quickly and accurately. This helps us improve service quality and prevent the same problems from recurring.
Usage and device data are analysed to detect suspicious activity, multiple account creation, or bonus abuse. This is essential for protecting honest users.
Your preferred games, betting types, and browsing patterns are analysed to show you more relevant content and offers, making your overall platform experience more enjoyable.
Your gaming activity is monitored so that if any signs of excessive gaming are detected, timely alerts and support can be provided. This is a key part of our responsible gaming commitment.
The vet visa platform uses cookies and similar tracking technologies to function properly. Cookies are small text files stored in your browser that help remember your preferences and session information on future visits. We use three types of cookies — essential, functional, and analytical. Essential cookies are always active, as the platform cannot work correctly without them. For all other cookies, you can manage your preferences through your browser settings.
These cookies are essential for maintaining login sessions, validating security tokens, and processing form submissions correctly. Without them, you will not be able to access the platform or manage your account. They are not used for personal tracking.
These cookies remember your language preference, display settings, and other customizations from previous sessions — so you don't have to reconfigure everything each time you log in. They do not share your personal information with any third party.
Analytical cookies are used to understand which parts of the platform are most used, where users encounter difficulties, and how overall performance holds up. This data is processed in fully anonymised form and is never linked to any individual's identity. These cookies can be disabled at any time through your browser settings.
Vet visa uses industry-standard security technology to protect your data. All data transmissions are secured via SSL/TLS encryption, preventing third parties from intercepting your information in transit. Our servers undergo regular security audits, and multiple layers of firewalls are active to block unauthorized access. Retention periods vary by data type and legal requirement — financial transaction records are generally kept for five to seven years in accordance with Bangladesh financial regulations. Even after account closure, certain data may be retained for a defined period due to legal obligations.
Vet visa never sells your personal data to advertisers or any commercial third party. However, limited data may be shared with trusted third parties where necessary to operate the service. In every case, only the minimum required information is shared, and third parties are contractually bound to uphold our privacy standards.
Only the necessary payment details are passed through to complete transactions via bKash, Nagad, or bank services. These providers operate under their own privacy policies and do not receive access to any additional information.
We may be legally required to provide information to investigative or regulatory authorities in accordance with applicable Bangladesh law or court orders. In such cases, we only disclose data that falls within the scope of the legal directive.
Limited data may be shared with selected technology partners providing infrastructure services such as server hosting, security scanning, or customer support software. These partners have signed data confidentiality agreements and may only use the data for the specified purpose.
Vet visa believes every user should have full control over their own data. Under applicable data protection regulations in Bangladesh, you may exercise the following rights. We typically respond to requests within 30 business days. If you encounter any difficulty exercising your rights, please reach out — we are committed to providing every possible assistance.
Vet visa may update this Privacy Policy from time to time as needed. For any significant changes, we will notify you via your registered email and post a clear notice on the platform. The date of the latest revision will always appear at the top of this page. Continued use of the platform after any policy update will be considered your acceptance of the revised terms.
For any privacy-related questions or requests, please contact our data protection team:
Email: privacy@vetvisa.co
Responses are typically provided within 30 working days.
Vet visa always puts your data protection first. If you have further questions, visit our FAQ section or open an account directly and start enjoying the best gaming experience in Bangladesh.